A. Definitions
For the purpose of this Refund Policy:
- “Provider” refers to the organisation delivering, managing, and operating the Programme.
- “Partner” refers to the subscribing school, kindergarten, centre, or organisation that signs this Agreement and participates in the Programme.
- “‘Provider’ refers to… the authorised organiser and programme operator…”
- “‘Partner’ refers to the subscribing school, kindergarten, centre, or organisation…”
These definitions apply throughout this Refund Policy and the Agreement.
B. Refund Policy Terms & Conditions
1. NonRefundable Subscription Fees
All subscription fees paid by the Partner to the Provider for the Programme are strictly nonrefundable, regardless of:
- Programme usage
- Attendance
- School closures
- Internal events
- Early termination by the Partner
This applies to monthly, quarterly, or fullterm payments.
“All subscription fees… are strictly nonrefundable, regardless of programme usage, attendance… early termination…”
2. Security Deposit Refund
The Security Deposit (amount as stated in the Agreement) is refundable only if:
- All equipment provided by the Provider is returned in good working condition, and
- The Partner has no outstanding subscription fees or charges.
The Provider may deduct from the Security Deposit for:
- Missing items
- Damage beyond normal wear and tear
- Loss or theft of equipment
Refunds will be processed within 30 working days after equipment inspection.
“The Security Deposit… is refundable only if all equipment… is returned in good working condition…”
3. No Refund for Partial Months or Unused Lessons
The Provider does not offer refunds or prorated credits for:
- Partial months
- Unused lessons
- Missed sessions
- School holidays
- Schoolinitiated closures
- Programme interruptions caused by the Partner
“The Provider does not offer refunds or prorated credits for partial months, unused lessons, missed sessions…”
4. Refunds for ProviderInitiated Termination
If the Provider terminates the Programme due to operational reasons not caused by the Partner, the Partner will receive a prorated refund for the remaining unused subscription period.
“If the Provider terminates the Programme… the Partner will receive a prorated refund…”
5. No Refund for PartnerInitiated Termination
If the Partner chooses to terminate the Programme early:
- All fees paid remain nonrefundable, and
- The Partner remains liable for any outstanding subscription fees up to the termination date.
“If the Partner chooses to terminate… all fees paid remain nonrefundable…”
6. Payment Disputes
Any payment dispute must be submitted in writing to the Provider within 7 days of the transaction date. Disputes submitted after this period will not be eligible for review.
“Any payment dispute must be submitted in writing… within 7 days…”
7. Refund Method
Approved refunds (Security Deposit or Providerinitiated refunds) will be processed via:
- Bank transfer to the Partner’s registered account, or
- The applicable payment gateway’s refund mechanism
Refunds will not be issued in cash.