1 If you are not completely satisfied with your purchase, you may return the Product to us within seven (7) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).
2 All items must be received by HoorayKidz in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
3 Your returned Products are usually received and accepted at our office within a set number of days after the return drop off or pick up. Returns handling time will vary depending on your return method and courier of choice. We will refund you via store credit which you may utilize for your next purchase. In the event you prefer to be refunded by different means please contact us via email firstname.lastname@example.org and we will try our best to assist you.
1 All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
2 Product image as seen on the Platform may slightly differ from the actual Product that you receive.
3 If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
4 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
5 HoorayKidz may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to item 2 in the Refund Policy.
6 In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.